Your data, your trust.
We only collect what we need to fulfill your order and improve your experience. This policy explains what we collect, who we share it with, and how long we keep it.
This page is maintained by Kakinoha Skincare Co. to answer common privacy questions about our website. Updated: 2026.
1. Information we collect
When you browse or shop with us, we may collect:
- Order details: name, shipping/billing address, email, phone number, and purchase history.
- Payment information: handled directly by Stripe. We do not store full card numbers on our servers.
- Device & usage data: IP address, browser type, pages visited, and referring URL, collected through cookies and analytics tools.
- Marketing preferences: email address if you sign up for marketing communications, plus opt-in/out status.
2. How we use your information
- Process, fulfill, and ship your orders.
- Send order confirmations, shipping updates, and support replies.
- Improve our website, products, and advertising performance.
- Prevent fraud and enforce our terms.
3. Payment processing
All payments are processed by Stripe, Inc. Stripe collects your payment details and may process them according to their own Privacy Policy. We receive only the last four digits of your card, the card brand, and your billing country for order records.
4. Shopify
Our product catalog and inventory are synced with Shopify. When you place an order, product and fulfillment data may pass through Shopify's systems in order to route your shipment. Shopify processes this data according to its Privacy Policy.
5. Cookies & analytics
We use cookies and similar technologies to remember your cart, understand how visitors use the site, and measure the effectiveness of our advertising. Tools we use include:
- Meta Pixel — for aggregated ad performance and conversion tracking.
- Visitor analytics — for site usage and conversion insights.
You can disable many of these cookies through your browser settings.
6. Sharing your information
We do not sell your personal information. We share data only with service providers needed to operate the store and deliver your order, such as our payment processor, shipping carriers, and Shopify platform.
7. Data retention
We keep order records for as long as needed for tax, accounting, and customer-support purposes, then securely delete or anonymize them. Analytics data is typically retained for 12–24 months.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, email hello@kakinoha.co.
9. Children's privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy as our store evolves. The latest version will always be available at this URL.
11. Contact
For privacy questions or data requests, email hello@kakinoha.co.