Try Kakinoha for 60 days, risk-free.
If our persimmon soap doesn't work for your skin, we will refund every dollar. No questionnaires, no return-authorization hoops.
This page is maintained by Kakinoha Skincare Co. to answer common questions about returns and refunds. Updated: 2026.
60-day money-back guarantee
Every Kakinoha order is backed by our 60-day guarantee. If you are not happy with your purchase for any reason, contact us within 60 days of delivery for a full refund.
How to request a refund
- Email us at hello@kakinoha.co with your order number and reason for the refund.
- For single-bar orders, we will issue the refund without asking you to return the product.
- For bundles of three or more bars, we may ask you to return unopened bars using a prepaid return label. Once we receive the package, we will refund you within 3–5 business days.
Refund timing & method
Refunds are issued to the original payment method. Credit card refunds typically appear within 3–5 business days; PayPal or wallet refunds may vary depending on the provider.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, send a photo within 7 days of delivery. We will replace it immediately or issue a full refund — no return required.
Items not eligible for refund
The following are not eligible for a refund:
- Items marked as final sale or purchased through limited-time clearance.
- Gift cards.
- Orders placed outside of our official website without proof of purchase.
Exchanges
We do not process direct exchanges. If you want a different product, please request a refund and place a new order.
Questions?
Refund questions should go to hello@kakinoha.co. We typically reply within one business day.
For general return conditions, also see our Terms & Conditions.